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How do I check a team member's certification progress
See how far a team member is in a certification, and every step they played.
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About this resource
This 10-step demo walks you through checking a team member's certification progress using the Certification Explorer tool. Starting from the Admin menu, you navigate to Data & Extracts, select Certification Explorer, filter by supervisor name and certification period date, choose a certification, and generate a report. From the report, you can open a supervisor's team, then select an individual team member to see their progress — including steps completed out of the total — indicated by yellow (not done) or green (done) status dots.
Questions this resource answers
- Where do I find the Certification Explorer?
- Select Data & Extracts in the left menu, then select Certification Explorer.
- What does the dot under Completed mean?
- It shows the certification status. Yellow means the person has not finished the certification yet. Green means they have.
- What does Progress mean?
- Progress is the steps the person completed, divided by the total steps in the certification.
- Why can Grade be 100% when Progress is low?
- Grade is the average of the steps the person played. Progress shows how far through the certification they are.
- Whose progress can I check?
- Anyone below the supervisor you picked. Open a team member's team to see the people under them.