Transcript of the video:

Your people are about to talk to a real customer. Are they ready? With AI conversations in My Team, you don't have to guess. See who practised, where they get stuck, and exactly what to coach. It all lives in My Team. Here's how it works. Open My Team and select AI Conversations. Pick a period. You see who practised, how many attempts, the average grade and the pass rate. Team health covers you and everyone who rolls up to you. How many practised, grades and pass rate against the last period, and attempts week by week. The readiness funnel shows assigned, started, completed and passed. It names the biggest drop-off, so you know where people get stuck. Needs your attention points to the weakest skill across your team. That's where coaching pays off first. Results by direct report shows attempts, average grade and pass rate for each person. Lead other managers? Select Drill to see their team. Results by step shows each conversation, how many passed, and the weakest and strongest skill. Open Details for the team average on every criterion. Open anyone's results. See their grades over time against the passing grade, and every step they've practised. See first, latest and best on every criterion, and how much it moved. Open an attempt for strengths, areas to improve and the full transcript, scored turn by turn. Select Interpret these results for an AI coaching summary. Recorded grades never change. Download any view as a CSV. Find out more on LemonadeLXP University.