What should I do first when setting up Digital Academy for the first time?

Follow the ordered checklist starting with 'Before you set up your Digital Academy,' then work through accessing your academy, uploading content, adding a banner, sharing content, and connecting Google Analytics.

When should I turn on Google Analytics for my Digital Academy?

Turn it on day one so you have usage data available when someone asks about it.

How can I help new staff find help without contacting the help desk?

Share a category link in your onboarding emails so new staff can find help on their own.

Your Guide to Academy: How This Channel Works

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About this resource

This guide explains how Digital Academy is structured across five sections: Setup, Sharing, Look and Feel, Channels, and Analytics. It provides a step-by-step checklist for first-time setup, covering tasks like accessing your internal academy, uploading demos and videos, adding a banner, sharing content, and connecting Google Analytics. It also offers practical tips such as surfacing your most-requested help guides, sharing category links in onboarding emails, and enabling analytics from day one so you have usage data ready when needed.

Questions this resource answers

What are the five sections of Digital Academy?: Setup, Sharing, Look and Feel, Channels, and Analytics.
What should I do first when setting up Digital Academy for the first time?: Follow the ordered checklist starting with 'Before you set up your Digital Academy,' then work through accessing your academy, uploading content, adding a banner, sharing content, and connecting Google Analytics.
When should I turn on Google Analytics for my Digital Academy?: Turn it on day one so you have usage data available when someone asks about it.
How can I help new staff find help without contacting the help desk?: Share a category link in your onboarding emails so new staff can find help on their own.