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How do I change the certification reminder email
Rewrite the email learners get when they have certifications to start or finish.
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About this resource
This 6-step interactive demo walks admins through customizing the certification reminder email in the Message Center. Starting from the admin left menu, you navigate to Configuration > Message Center > Certification Reminders, then edit the Reminder Email Content box with your custom message. Dynamic placeholders like {{recipientName}} can be used to personalize each email. After saving, a confirmation message reads 'Certification reminder override successfully updated,' and learners will receive your new message with their next reminder.
Questions this resource answers
- Where do I find the certification reminder email settings?
- Go to Configuration in the left menu, select Message Center, then choose Certification Reminders.
- Can I personalize the reminder email for each learner?
- Yes. Use placeholders like {{recipientName}} in double curly brackets. Available placeholders are listed on the left side of the editor.
- How do I know the certification reminder email was saved successfully?
- After selecting Save, you will see the confirmation message: 'Certification reminder override successfully updated.'
- When will learners receive the updated certification reminder email?
- Learners will receive your new message with their next scheduled reminder.