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About this resource

Insight AI requires a separate licence provisioned by the CX team. Once licensed, your team sets up a knowledge base where you upload source files such as policies and product guides, then click Synchronize. Insight AI only answers questions based on the files you upload. To make Ask AI visible to learners, you must turn on Chat in the knowledge base Details tab. Until files are synced, both Ask AI and Blueprints have no content to work from.

Questions this resource answers

Do I need a separate licence to use Insight AI?
Yes. Insight AI requires a separate licence. Contact your Customer Success Manager if you don't have it yet.
How does Insight AI know what to answer?
Insight AI only answers from the source files you upload to the knowledge base and synchronize.
How do learners see the Ask AI feature?
You must turn on Chat in the knowledge base Details tab for learners to see Ask AI.
What happens if I haven't synced my files yet?
Until your files are synchronized, Ask AI and Blueprints have nothing to work from.