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About this resource
ISO/TS 30437 is an international technical specification that defines learning and development metrics—a shared dictionary so terms like 'completion rate' mean the same across organizations. It is not a certification, audit, or target-setter; it standardizes how to count. The standard organizes metrics into three families: Efficiency (quantity and cost), Effectiveness (quality), and Outcome (business results). In Learning Health, each metric on the Full scorecard carries a clause badge (e.g., ISO 6.32) and one of three data-source badges: Computed live, Entered manually, or Not yet measured.
Questions this resource answers
- Is ISO/TS 30437 a certification?
- No. Nobody is 'ISO certified' for using it. It is a technical specification that defines how to count learning metrics, not a certification or audit framework.
- What are the three metric families in ISO/TS 30437?
- Efficiency (quantity and cost), Effectiveness (quality—satisfaction and learning), and Outcome (application and business impact).
- What does a badge like 'ISO 6.32' mean on a scorecard metric?
- It is the clause number in ISO/TS 30437 that defines that specific metric, useful when someone asks exactly which standard a number references.
- What does 'Not yet measured' mean for a metric in Learning Health?
- It means there is nothing to count yet or the platform cannot see the data. It is never an estimate.