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Updating Existing Users Before Their First SSO Login

Oct 18, 2026
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Learn how to prepare existing users for their first Single Sign-On (SSO) login by verifying and updating email addresses. This helps ensure users are matched to their existing accounts and reduces the risk of duplicate records.

About this resource

This video covers how to prepare existing user accounts for a first Single Sign-On (SSO) login. The key focus is on verifying and updating email addresses so that users are correctly matched to their existing accounts when they log in via SSO for the first time. Taking these steps helps reduce the risk of duplicate user records being created in the system.

Questions this resource answers

Why do I need to update email addresses before the first SSO login?
Updating email addresses ensures existing users are matched to their current accounts during SSO login, reducing the risk of duplicate records.
What happens if I don't prepare existing users before SSO is enabled?
Without preparation, users may not be matched to their existing accounts, which can result in duplicate user records being created.
What is the main task when preparing users for their first SSO login?
The main task is verifying and updating user email addresses so they align with what the SSO system will use to identify them.