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Customer Stories
Real banks and credit unions, organized by the problem they solved. Pick your use case and hear it from the people who did it.
Featured
Justin Browning speaks about the immense power of LemonadeLXP and the incredible impact it has had at Velera.
A One Nevada leader shares how Lemonade transformed employee engagement and helped members adopt new digital tools.
Get started fast with expert guidance. Dedicated success managers bring fresh ideas, share best practices, and help you launch quickly.
Digital Academy
Customers learn your digital banking by doing. Adoption goes up, support calls go down.
Digital Academy lets you quickly create an online hub with walkthroughs of your new technology to support both staff and customers.
Discover how South Shore Bank leveraged LemonadeLXP's Digital Academy to rapidly enhance their digital conversion strategy. In this client testimonial, Andrea Allan, Digital Content & Marketing Manager at South Shore Bank, shares their experience.
Learn how South Shore Bank successfully leveraged LemonadeLXP's Digital Academy to enhance customer engagement and boost digital adoption. Andrea Allan, Digital Content & Marketing Manager, shares their strategy for creating compelling content and distributing it effectively.
Discover how Star One Credit Union has transformed its digital service capabilities and significantly boosted staff efficiency with LemonadeLXP's Digital Academy. In this testimonial, Ismar Ramusovic, Digital Services Manager at Star One Credit Union, shares insights on how their staff are benefiting from streamlined processes and enhanced member support.
Discover how LemonadeLXP's Digital Academy is transforming digital banking experiences for credit union members! Ismar Ramusovic from Star One Credit Union shares insights on how their members benefit from the platform's engaging and clear demonstrations.
Discover how Star One Credit Union found LemonadeLXP's Digital Academy setup process to be exceptionally seamless and straightforward. Ismar Ramusovic, Digital Services Manager at Star One CU, shares his insights on integrating the platform with their digital ecosystem.
Discover how Star One Credit Union successfully launched its new brand and website with the help of LemonadeLXP's Digital Academy. Ismar Ramusovic, Digital Services Manager at Star One Credit Union, shares insights into how their digital training initiatives significantly impacted customer experience and operational efficiency.
Discover how South Shore Bank leverages LemonadeLXP's Digital Academy to empower their teams and enhance client interactions! Andrea Allan, Digital Content & Marketing Manager, shares insights on how their Client Information Center (CIC) and online banking department utilize the platform for better training and support.
Discover how South Shore Bank plans to leverage LemonadeLXP's Digital Academy to enhance client engagement and deliver personalized financial education. Andrea Allan, Digital Content & Marketing Manager, shares insights into future strategies, including the use of client journeys, interactive demos, quizzes, and seamless integration across emails, online banking, and mobile apps.
Demo sessions skyrocketed—over 45,000 in one year—boosting engagement by 153% and showing the power of interactive, accessible learning.
Training thats easy and engaging. Build interactive demos with real banking screenshots in minutes, keep content fresh, and help customers learn by doing—driving deeper digital adoption and confidence.
Contact center training admin shares how interactive demos educate customers on online banking features. Customers love the engagement and variety of step-by-step guides.
This Fintech, Neural Payments, is using LemonadeLXP’s Digital Academy to drive feature adoption and support customers.
New Tech Implementations
Rolling out Alkami, Q2 or a new core? Train staff before go-live and support members after.
Switching to Premium unlocked internal demos for staff, letting teams preview new product training before launch and better support employees and customers.
Hear Patrick talk about how One Nevada used LLXP to speed up their Q2 implementation!
Find out how Arrowhead CU successfully launched Alkami by investing in the right training and support tools for staff and digital members.
Check out this customer story! Patrick Scoggins explains how One Nevada used LemonadeLXP to speed up its conversion to Q2
Hear how Kara and Jessica from Cornerstone Bank used LemonadeLXP to train staff on using new tech!
Need to drive tech adoption of your banking technology? Teach your employees to use your tech and tools quickly using LemonadeLXP's product simulations.
Digital Fluency
Staff who can't use your tech can't sell or support it. Walkthroughs and role-play fix that.
Listen to Jennifer at PlainsCapital Bank talk about how they are driving growth by turning frontline staff into advisors and supporting digital banking customers.
Learn how our friends Citizens First Bank used a game of Hot Potato to increase digital fluency among staff.
What are FIs doing to support digital customers? LemonadeLXP surveyed their customers. Watch this video, to find out.
Cindy Vela, VP Digital Services and Development , tells her story about how One Nevada Credit Union is driving digital fluency and adoption.
Elevating and supporting the digital customer experience is key to an effective digital growth strategy. Watch this session to discover winning strategies and tactics for:
Creating digitally fluent staff, Supporting digital customer adoption, Growing your digital banking business
Matt Ballou, CRO at WyHy, talks about digital fluency.
Hear the results of Cornerstone's independent survey!
Kara and Jessica share insights and experiences from Cornerstone Bank's LemonadeLXP successes.
In this clip from our CU Broadcast episode, Tessa Maki from Royal Credit Union discusses why they selected LemonadeLXP to transform their training and drive digital adoption.
Frontline staff need to be fluent in your technology in order to promote and support it to customers. Technology walkthroughs provide a risk-free environment for them to learn your tech.
Teach your frontline staff to spot opportunities to promote your technology to customers with role-play scenarios!
Staff Training and Engagement
New hires productive faster. Everyone else actually finishing their training.
Training That Sticks. Supplement in-person training with gamified, dynamic content that’s easy to manage. LemonadeLXP made updates effortless, enabled performance tracking, cut IRA errors after launch, and improved contact center onboarding and performance.
Within weeks, engagement spiked so high that they started joking about having “Lemonade junkies.” Employees began asking for new content daily.
A game-changer for fast deployment. LemonadeLXP makes it easy to train growing teams and customers, scaling from 24 to 50+ employees while keeping training effective.
Leaders share struggles with chasing staff to finish yearly training and overcoming “I already know this.” LemonadeLXP helps break the cycle with easier, more engaging completion.
Engagement jumped from 50% to full completion. Bite-sized lessons and easy access made training simple and helped everyone finish required courses without long, boring sessions.
Training is now done in minutes—between calls or while waiting for meetings. Short, flexible modules replaced long, time-consuming courses and made learning far more appealing.
Find out how Webster Five drives engagement and consistency with the power of LemonadeLXP.
Hear from Jess how using LemonadeLXP has impacted the employees at Cornerstone Bank!
Hear from April Fugate on the impact of using LemonadeLXP at Enrichment FCU.
Check out how FIs are Onboarding staff faster with LemonadeLXP!
See how our customers are reducing attrition with better training and support for their staff!
Hear Sunanda talk about how Home Trust used LemonadeLXP to transform their frontline staff into mortgage experts.
Hear how fast Cornerstone Bank was able to onboard their new staff!
Hear how Enrichment FCU is using LemonadeLXP for new staff onboarding.
Learn how Enrichment FCU is addressing the challenges of upskilling staff and enhancing members' digital experiences.
Mergers and Acquisitions
Keep staff and members through the transition.
Mergers and acquisitions pave the way for rapid growth in the financial industry. But they can be disruptive for staff and members.
After going through 3 M&A events in just 2 years, WyHy’s CRO, Matt Ballou, is no stranger to navigating the human complexities of these deals. In this webinar, Matt will share successful strategies for: transitioning staff to the new organization, minimizing talent attrition, and ensuring exceptional member experiences.
Matt Ballou shares how WhyHy used LemonadeLXP to tackle the human aspect of 3 mergers!
Game-Based Learning
Why game-based beats gamified. The customers who switched, then the science behind it.
Matt Ballou talks about how game-based learning is making an impact at WyHy Credit Union.
Tessa Maki from Royal Credit Union explains how using LemonadeLXP transformed their training delivery and improved the member experience.
Christian Ruppe, SVP Colony Bank, talks with MoneyLive TV about how they have incorporated game-based learning into their digital Strategy.
One of the problems with traditional training methods is that employees only take courses once — usually because they view training as boring or useless. To engage employees and change their behaviour, there has to be a reason for them to keep coming back. That’s where LemonadeLXP’s Booster Game comes in.
Tessa Maki from Royal Credit Union explains how her team implemented a game-based microlearning approach to training using LemonadeLXP.
When you're rolling out new technology, you need to teach staff foundational knowledge so they can answer customer questions about the tech. Game-based learning is perfect for the job!
Nicole shares three of the cognitive psychology techniques that game-based training uses to improve retention and application of knowledge.
Cognitive Psychology Techniques:
- Distributed Practice — Breaking training material into small chunks and spreading it out over time
- Practice Testing — Using low-stakes tests to practice recalling the information
- Interleaved Practice — Mixing content topics to help learners mentally organize the information
Game-based training doesn't only make training fun. Nicole shares the three main benefits of switching to a game-based approach in this video. Download our report on game-based learning here: https://www.lemonadelxp.com/content/4...
The Top 3 Benefits of Game-Based Training:
- Increased engagement and participation in training
- Improved learning outcomes
- Reduction of training time
Gamification and game-based learning are all about making your content fun and engaging with (you guessed it) games. But don’t be fooled — while they may sound like the same thing, their results won’t play out the same way. Learn the key differences between gamification and game-based learning.
Nicole explains how LemonadeLXP's game-based learning modules improve learning outcomes and make training fun.
Soft skills are often taught through in-person role-play scenarios that are time-consuming and awkward. Learn to ace soft skills training with LemonadeLXP's scenario module.
Rapid Authoring and AI
Hours, not weeks. Build from your own source material with AI.
LemonadeLXP’s rapid authoring tools just got faster. We’ve rolled out AI authoring so practitioners can focus on learning strategy and employee development, rather than getting buried in source material.
Matt Ballou, CRO at WyHy, talks about rapid authoring.
Hear Sunanda speak about her thoughts on LemonadeLXP's authoring tools.
AI-powered microlearning that scales compliance and career paths—made in minutes, loved by teams, and supported every step of the way.
Ready-made, editable courses saved hours of work. Teams quickly adapt for state rules and bank needs while keeping training fresh and varied—far beyond simple true/false or multiple-choice.
Measuring Impact
Prove training works, down to the question.
For too long L&D professionals have had to rely on metrics like pass/fail to prove training's efficacy. Now, through LemonadeLXP's precision training analytics suite, you can measure training's impact and identify knowledge gaps down to a per question basis.
In this clip from our CUbroadcast episode, Tessa Maki explains how LemonadeLXP enabled Royal Credit Union to measure training impact using LemonadeLXP's precision analytics suite.
Partner Demos
Interactive demos built with our partners. Zelle, Neural Payments, Glia and more.
Learn how easy it is to send money with Zelle!
See LLXP's Glia integration in action!
This walkthrough will teach the user how to navigate the Admin Portal Dashboard, while also explaining the different functionalities of it!
In this walkthrough, we'll learn how to send a P2P Payment in just a few clicks.
Let's take a tour of how you can view and manage your spending by category!