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Digital Fluency
Cindy Vela, VP Digital Services and Development , tells her story about how One Nevada Credit Union is driving digital fluency and adoption.
Elevating and supporting the digital customer experience is key to an effective digital growth strategy. Watch this session to discover winning strategies and tactics for:
Creating digitally fluent staff, Supporting digital customer adoption, Growing your digital banking business
Matt Ballou, CRO at WyHy, talks about digital fluency.
Hear the results of Cornerstone's independent survey!
Kara and Jessica share insights and experiences from Cornerstone Bank's LemonadeLXP successes.
In this clip from our CU Broadcast episode, Tessa Maki from Royal Credit Union discusses why they selected LemonadeLXP to transform their training and drive digital adoption.
Frontline staff need to be fluent in your technology in order to promote and support it to customers. Technology walkthroughs provide a risk-free environment for them to learn your tech.
Teach your frontline staff to spot opportunities to promote your technology to customers with role-play scenarios!
New Tech Implementations
Find out how Arrowhead CU successfully launched Alkami by investing in the right training and support tools for staff and digital members.
Check out this customer story! Patrick Scoggins explains how One Nevada used LemonadeLXP to speed up its conversion to Q2
Hear how Kara and Jessica from Cornerstone Bank used LemonadeLXP to train staff on using new tech!
Need to drive tech adoption of your banking technology? Teach your employees to use your tech and tools quickly using LemonadeLXP's product simulations.
This Fintech, Neural Payments, is using LemonadeLXP’s Digital Academy to drive feature adoption and support customers.
Learning and Development
Hear Sunanda talk about how Home Trust used LemonadeLXP to transform their frontline staff into mortgage experts.
Hear how fast Cornerstone Bank was able to onboard their new staff!
Hear how Enrichment FCU is using LemonadeLXP for new staff onboarding.
Learn how Enrichment FCU is addressing the challenges of upskilling staff and enhancing members' digital experiences.
When you're rolling out new technology, you need to teach staff foundational knowledge so they can answer customer questions about the tech. Game-based learning is perfect for the job!
Nicole shares three of the cognitive psychology techniques that game-based training uses to improve retention and application of knowledge.
Cognitive Psychology Techniques:
- Distributed Practice — Breaking training material into small chunks and spreading it out over time
- Practice Testing — Using low-stakes tests to practice recalling the information
- Interleaved Practice — Mixing content topics to help learners mentally organize the information
Game-based training doesn't only make training fun. Nicole shares the three main benefits of switching to a game-based approach in this video. Download our report on game-based learning here: https://www.lemonadelxp.com/content/4...
The Top 3 Benefits of Game-Based Training:
- Increased engagement and participation in training
- Improved learning outcomes
- Reduction of training time
Gamification and game-based learning are all about making your content fun and engaging with (you guessed it) games. But don’t be fooled — while they may sound like the same thing, their results won’t play out the same way. Learn the key differences between gamification and game-based learning.
Nicole explains how LemonadeLXP's game-based learning modules improve learning outcomes and make training fun.
Soft skills are often taught through in-person role-play scenarios that are time-consuming and awkward. Learn to ace soft skills training with LemonadeLXP's scenario module.
Mergers and Acquisitions
Mergers and acquisitions pave the way for rapid growth in the financial industry. But they can be disruptive for staff and members.
After going through 3 M&A events in just 2 years, WyHy’s CRO, Matt Ballou, is no stranger to navigating the human complexities of these deals. In this webinar, Matt will share successful strategies for: transitioning staff to the new organization, minimizing talent attrition, and ensuring exceptional member experiences.
Matt Ballou shares how WhyHy used LemonadeLXP to tackle the human aspect of 3 mergers!
Contact Center
Here our customers share how LemonadeLXP has helped them reduce employee attrition. We’re having a huge impact on operational efficiencies!